FAQ

Shipping

Do you deliver products Internationally?
Yes, we successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.
How much is shipping?
It may vary between different products, usually the shipping is for FREE
How long does it take for my order to arrive?
It can take 2-3 weeks to arrive at your door. You’ll receive an email & tracking number when your order has shipped. If you're still not sure, just email us. We're happy to help.
How do I track my package?
You will be getting an email with the tracking number.
What do I do if I received the wrong item or my item is defective?
If this happens, we are truly sorry. Please contact us ASAP and tell us your order number. Please send us photos of the wrong or defective item received. We will take care of you and cover all costs of getting you the right item. We will send you an new item and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!

ORDERING

I made a mistake on my order (address, size etc.)... Can I change it?
If this happens to you, just email us as soon as you can and we MIGHT be able to take care of it. However, we can't make any promises.

RETURNS & EXCHANGE

How do I return an item for a refund?
If you want to return your item for a refund you may do so within 60 days. Items must be unused and packed. The refund will go back onto the original method of payment. Customer pays return shipping on exchanges.

IMPORTANT

How secure is my personal information?
  • LiveWell adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.
  • Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
How secure is my credit / debit card information?
Live Well is embeded with Certified Level 1 PCI DSS Compliant + Discrete Fraud Detection with our store, meaning you can rest easy knowing that customer data – including credit and debit information – is protected by the same level of security offered to banks and other high-profile organisations.
Does LiveWell offer a quality guarantee on the products it sells?
If you don’t love your product, we’ll take it back! All of our products are carefully inspected for quality.